IT Technician
We're seeking an IT Technician to take ownership of asset related tasks.
Our department plays a key role in the growth of our organisation and future planning and as such, we are expanding our team of specialists to accommodate growing business needs.
This is a full time position based at our Petersfield head office.
What will I be doing?
As an IT Technician, you will be responsible for diagnosing, repairing, and maintaining hardware and software assets, IT contract management and security of all business devices. This role also includes 1st and 2nd line support, where required. You will be working closely with third-party providers, the other members within the IT team, and the rest of the business.
Further duties include:
- Asset and asset registry management
- Contract management
- Purchase, set up, and registration of company devices
- General IT device support
- 1st and 2nd line support for IT related issues
- Management of ticket portal JIRA
- Proactive maintenance and monitoring of all business devices and licences including planned maintenance, scheduling updates and check-ins
- Support with testing to meet business requirements
- Management and administration of payment gateways
- Management and support of networks and devices on all business sites
What do I need?
To succeed as an IT Technician with SMI you will need:
- Asset management experience (essential)
- Previous work experience as IT support (essential)
- Technical knowledge (software & hardware)
- Knowledge of ISMS principles
- Proven track record of good organisation and co-ordination skills
- Strong administrative skills
- Strong verbal and written communication and interpersonal skills
- MS Office user (Excel, Word etc.)
- Proactive approach to work, efficient task management
- Ability to work under pressure and to deadlines
- Attention to detail
- Process driven
- Integrity, trust and honesty
- Have a positive and energetic attitude
- Ability to work in a team or a self-motivated environment
- Business experience (wider business understanding rather than focusing on a role or department only)
Why join SMI?
SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
By joining SMI, you will receive:
- A salary of £32,000 - £34,000
- Entry into our Growth by Sharing bonus scheme following probation
- 25 days annual leave plus bank holidays, increasing after 3 years of service
- Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
- Hybrid working (4 days in office, 1 day WFH)
- Friday 4pm finish
How do I apply?
To become an IT Technician with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with Claire at HR@smigroupuk.com
SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: £32,000.00-£34,000.00 per year
Benefits:
- Additional leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Petersfield
Want to join our team?
Fill in the form and send us your CV to us today!